// Service 04 · Ongoing Support //

WEBSITE
MAINTENANCE

Your website is not a one-time project. It's a live business asset that needs regular care — updates, security patches, performance checks, and content changes. We handle everything so you can focus on running your business.

Get a Free ConsultationAll Services
24/7
Uptime Monitoring
<24H
Response Time
100%
Security Patched
What We Do

WHAT WE MAINTAIN

A comprehensive monthly care plan covering every aspect of your website's health, security, and performance — nothing falls through the cracks.

rect x="4" y="10" width="40" height="28" rx="2"/>

Security Monitoring & Patches

Daily security scans, vulnerability assessments, and patch deployment. Plugin updates, CMS core updates, and dependency upgrades applied and tested in a staging environment before going live.

circle cx="12" cy="12" r="10"/>

Uptime Monitoring

24/7 automated uptime checks from multiple locations. Instant alerts when your site goes down — and we're already working on the fix before your users notice anything wrong.

Content Updates

Text changes, image swaps, new pages, blog posts, product updates, staff changes, pricing adjustments — content updates requested via email, turned around within 24 hours.

Performance Optimisation

Monthly Core Web Vitals audits. Image compression, cache configuration, CDN validation, and code optimisation to keep load times fast and Google rankings healthy.

SSL Certificate Management

SSL certificates monitored, renewed, and replaced before expiry. DNS records verified. HTTPS correctly enforced. Your users always see the padlock — never a browser security warning.

Monthly Reporting

A clear monthly report covering uptime performance, security scan results, changes made, and any recommendations — so you always know the state of your site.

Full Delivery

WHAT'S IN THE PLAN

A single monthly retainer that covers everything your website needs to stay healthy, secure, and performing — no surprises, no extra invoices.

Security Scanning & Patching
Automated daily security scans. Vulnerabilities identified and patched — CMS core, plugins, themes, and server-level where applicable. All changes tested on staging first.
Uptime Monitoring (24/7)
Your site is checked every 5 minutes from multiple global locations. If it goes down, we get the alert — not you. Response time target: under 30 minutes.
Performance Audits
Monthly Google Lighthouse and Core Web Vitals audit. Results reviewed and optimisations applied to maintain fast load times across devices.
Content Changes
Reasonable monthly content updates included — text, images, links, basic new sections. Larger redesigns or new feature builds are scoped separately.
SSL Certificate Management
Certificate expiry monitored and renewed automatically. DNS verification, HTTPS enforcement, and mixed content issues resolved — padlock always green.
Backup & Recovery
Daily automated backups stored off-site. In the event of a server failure or hack, we can restore your site to a clean state within hours.
Dependency & Plugin Updates
All third-party libraries, plugins, and dependencies kept up to date. Compatibility tested before deployment. Breaking changes caught before they reach your users.
Monthly Report
A written summary of all work completed, uptime statistics, security scan results, and recommendations — delivered at the end of each month.
Uptime MonitoringSecurity PatchesSSL ManagementContent UpdatesBackupsPerformance AuditsCore Web Vitals
Ideal Clients

WHO THIS IS FOR

Any business with a live website that cannot afford it to be hacked, go offline, or fall behind on security — which is every business with a live website.

🏢

Businesses Without Internal IT

Companies that don't have a developer or IT team on staff — and need someone responsible for keeping their site running properly.

🛒

E-Commerce & Online Booking Sites

Any site where downtime or a security breach means lost revenue. A maintenance retainer is cheap insurance against that risk.

🏗️

Post-Project Clients

Businesses whose website was recently built (by us or anyone else) and need ongoing professional care rather than DIY updates.

📋

Regulated Industries

Businesses in industries where data security and uptime are compliance requirements — financial services, healthcare, legal, and professional services.

Our Approach

HOW IT WORKS

A simple, predictable monthly service with zero administration burden on your side.

1
Phase One
Onboarding Audit

We audit your existing site — security posture, performance baseline, backup configuration, SSL, and hosting setup. We document everything and flag any immediate risks to address in month one.

2
Phase Two
Ongoing Monthly Work

Each month: security scans run daily, updates applied and tested, uptime monitored continuously, content changes requested by your team turned around within 24 hours.

3
Phase Three
Incident Response

If something breaks or your site is compromised, we treat it as a priority incident — not a queued ticket. We communicate proactively and resolve as fast as possible.

4
Phase Four
Monthly Report & Review

End of month: a clear report summarising uptime stats, work done, security status, and any recommendations. Quarterly review call to assess whether the plan still fits your needs.

Common Questions

FREQUENTLY ASKED

The most common questions about website maintenance retainers.

What CMS platforms do you support?
We maintain sites built on WordPress, Wix (limited), Webflow, and custom-coded HTML/CSS/JavaScript/React sites. We do not support Squarespace or Wix sites built on visual editors where access to the underlying code is restricted.
How many content updates are included per month?
We include a reasonable volume of content updates — typically up to 5–8 individual change requests per month depending on the plan tier. A 'change request' is a defined, clearly described update. Full page redesigns, new feature development, or structural layout changes are scoped and invoiced separately.
What if my site gets hacked?
Malware removal and recovery from security incidents are included in the maintenance plan. We restore from the most recent clean backup, identify and patch the entry point, and implement additional hardening to prevent recurrence. This is one of the highest-value parts of the retainer.
Do you manage hosting and domain renewal too?
We can manage hosting renewals, domain renewals, and DNS records on your behalf as part of the plan — with prior written authorisation. We don't host sites ourselves; we work with your existing provider or recommend and set up an appropriate one.
Can we cancel the retainer?
Yes. Maintenance plans run month-to-month with 30 days' written notice to cancel. No lock-in contracts. We'll provide a final handover document so you or a new provider have everything needed to continue properly.

LET'S PROTECT YOUR SITE

Tell us about your site and current setup. We'll respond with a recommended plan and monthly rate within 24 hours.